Trading up equipment.

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Trading up equipment.

Postby ColinThomas » Sat May 28, 2016 8:42 pm

Hello,

Most people purchase scopes then trade-in as they trade-up the equipment tree. To facilitate this, there has to be a market for second hand equipment.

I have purchased Celestron and William Optics over the years and was after a starter scope for my son, so bought an Orion Dobsonian off ebay, from someone trading up. (Note this is Orion US , and not Orion Optics UK)

The courier managed to damage the scope, so I contacted Orion, and even though the part exists they won't sell it to me, as I am not the original purchaser.

This means that the second hand value of Orion scopes is zero, and therefore no route exists to owners to trade in and up.

I would be grateful to hearing from other amateur astronomers whether they have had similar issues, and which brands do not support traded-up equipment and so should be avoided when purchasing new equipment, which is not cheap. It would also be interested to start a forum from other manufacturers to be open on their "very small print"

I look forward to hearing from others experiences and thoughts

Many thanks

Colin Thomas

Please note the following official reply from Orion US:

"Thank you for taking the time to share your thoughts with us and I would like to expand on
why we have this long-standing policy. While we don’t offer replacement parts for
third-party purchases, we do provide lifetime service to our customers if they bought
a telescope from us or one of our authorized dealers. We will support that product for
as long as they own the equipment. For this purpose, we maintain a limited inventory
of replacement parts."

John Parker
Customer Service Manager
ColinThomas
 
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Re: Trading up equipment.

Postby dave.b » Sun May 29, 2016 10:38 pm

That reply is a real wind up! It's a bit like non-transferable warranties on some marques of cars and that certainly affects second hand prices.

As for your damaged DOB, is the courier not liable?

Dave B.
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Joined: Mon Feb 13, 2012 6:35 pm
Location: Staffordshire


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